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Managing for Results: Effective Resource Allocation for Public Libraries Official PLA Trainers

While PLA officially recommends these trainers, PLA does not book or arrange sessions for them; trainers make scheduling and financial arrangements independently. If you are interested in inviting a trainer to speak at a meeting or in scheduling a training session, please contact the trainer directly.

Select the trainer’s name to read a brief description of their training experience.

Program Participants
Manging for Results:
Effective Resource Allocation
For Public Libraries

Annie Lucas Brown
Annie is a Library Administration and Management Consultant at the Alabama Public Library Service. Annie was the director of a small public library in Alabama before joining the APLS staff. She considers herself a beginning trainer and believes that it is important to relate training to real life experiences.
Training topics include collection development, grant writing, library trustee orientation, basic skills for trustees, and trends in library development.
Email: abrown@apls.state.al.us

Susan Brown
Susan is a Supervising Librarian Pamunkey Regional Library (VA). She has also worked as a school librarian and taught in graduate school of library and information science at Catholic University from 1990-1999. She has had varied teaching and training experiences with both small and large groups. She is currently chair of the Public Library Section of the VA Library Association.
Training topics include how to do a program, reference services, library automation, collection development, management, and working with day care providers.
Email: sbrown@pamunkeylibrary.org

Cheryl Bryan
Cheryl is the Assistant Administrator for Consulting and Continuing Education at the SouthEastern Massachusetts Library System, a multi-type library system. She is an experienced trainer and has been planning and presenting programs since the early 1980s. Cheryl has been presenting a series of four programs for librarians and trustees on Planning for Results during the past two years.
Training topics include library planning, using volunteers, space planning, public relations, customer service, young adult services, basic reference, and job and career services.
Email: cbryan@semls.org

Margaret Collins
Margaret is the Recruitment and Public Library Program Consultant at the Illinois State Library. She has worked at the state library for 24 years. She recruits at various career fairs around the state and plans an annual recruitment workshop for Illinois.
Margaret also administers the $13 million Public Library Per Capita and Equalization Act grant program for the Illinois State Library. Last year over 625 libraries received grants from this program. It is a state initiative used to help libraries meet Illinois Public Library Standards.
Email: mcollin@library.sos.state.il.us

Martha Gardin
Martha is director of the Greene County Public Library (OH). She was the director of a regional library in Indiana for five years before moving to Ohio. She is active in the Ohio Library Council and has presented several training programs for them over the years. Martha worked with a committee from her library to develop their in-house STEPS program (Skills Training and Education Program for Success). This is a model program for other Ohio libraries.
Other training topics include delegation, interviewing skills, team building, creating job descriptions, storytelling, library budgeting, staff motivation, and change management.
Email: mgardin@mailserv.gcpl.lib.oh.us

Jeanne Goodrich
Jeanne is the Deputy Director of Libraries at the Multnomah County Library. She has worked as a library director in two libraries and as Deputy State Librarian in Nevada. Beginning July 1, she will be working half-time for the library and half-time as an independent consultant and expects to be consulting full-time by July, 2001.
Traning topics include intellectual freedom, planning, personnel, coaching, and developing technology based library services.
Email: goodrich@teleport.com

Ana Maria Grandfield
Ana has been the Assistant Director Lake County Public Library (IN) since 1/1/00. Prior to that she was the Manager of Reference Services. In that job she coordinated the development of a series of electronic training modules to help staff members to use electronic resources more effectively.
Ana personally designed and presented these training modules: reference interview, searching reference databases, statistical sources, genealogy, INSPIRE (the Indiana virtual library), business sources, and Indiana and legal sources.
Email: agrandfi@lakeco.lib.in.us

Patricia Holloway
Pat is the Director of Eastern Connecticut Libraries, a multi-type library cooperative. She spends a great deal of time meeting with cooperative members and negotiating with individuals and groups about who will do what, when, and how. This, in turn, usually requires some sort of training - informing participants about issues, providing background materials, etc.
During the past year, Patricia has focused on training librarians and trustees to use Planning for Results.
Email: pholloway@ecl.org

Linda Kay
Linda is a consultant at the New Jersey State Library. She has been developing and presenting training programs for librarians and trustees for over 15 years. Because she is a state library consultant, she can and does serve as a resource for the participants after the formal training is over. She follows-up with answers, consultations by phone, fax, or email, and referrals as needed.
Recent training topics include E-rate (which includes a suite of web pages), using Outlook, new library staff and board orientation, grant writing, and train-the-trainer.
Email: lkay@njstate.lib.org

Cynthia Klinck
Cynthia is the Director of the Washington-Centerville Public Library (OH). For many years the library was the fastest growing public library in Ohio and Cynthia managed the changes the library went through as the number of staff increased from 7 to 130. She founded three social service agencies: information and referral, a county service council, and senior citizens center.
Cynthia has presented a variety of programs for her own staff and for other Ohio librarians. Topics include value-driven marketing, staff development, time management, interviewing skills, and strategic planning.
Email: klinckcy@oplin.lib.oh.us

Diane Mayo
Diane is the vice-president of Information Partners, Inc., a library technology and management consulting firm. She is co-author of Wired for the Future: Developing Your Library Technology Plan (ALA, 1999) and Managing For Results: Effective Resource Allocation for Public Libraries (ALA, 2000). Diane has worked in public libraries as both head of technical services and public services. She has also worked for a library automation vendor.
Training topics include planning for technology, managing for results, and counting electronic services.
Email: ipartner@ix.netcom.com

Bonnie McKewon
Bonnie is the Regional System Administrator of the Northwest Iowa Regional Library System, which serves 114 member public libraries. The Iowa State Library contracts with Bonnie to present Public Library Management 1, an 8-week course that is a requirement toward Iowa public librarian certification. The course is offered to staff all over Iowa via ICN (Iowa Communication Network) and includes sessions on governance, budgeting, policies, needs assessment, collection management, technology, cataloging, and technology.
Bonnie also provides library board training and orientation.
Email: mckewon@nwrl.lib.ia.us

Sandra Nelson
Sandra is a consultant specializing in public library planning and management issues. She has presented hundreds of training programs for staff in libraries of all types and sizes in over 40 states during the past two decades. She is co-author of Wired for the Future: Developing Your Library Technology Plan (ALA, 1999) and Managing For Results: Effective Resource Allocation for Public Libraries (ALA, 2000) and recently completed The Concise Planning for Results (ALA, 2001).
Training topics include stress, time, and change manage-ment; organization communication; planning; and evaluation.
Email:sandra.nelson@worldnet.att.net

Sandra Newell
Sandy is Library Program Specialist at the State Library of Florida. She has been designing and presenting public library training programs for 25 years. She tries to include eight things when she designs programs: instructor enthusiasm, interactive work, practical ideas, opportunity to learn from each other, variety of methods, focused learning, learner guided training, follow-up activities.
Training topics include summer reading programs, volunteer skills, using puppets, hiring staff, rural economic development, board training, basic reference, literacy, searching the Internet, and planning.
Email: snewell@mail.dos.state.fl.us

Ruth O'Donnell
Ruth is an independent library consultant based in Tallahassee, FL. Prior to that she was a consultant at the State Library of Florida and the Assistant Director of the Leon County Library (FL). She was one of the six people who developed the training models for Planning for Results and has assisted numerous public libraries in the process.
Other training topics include public library facilities, organizational structure, developing programs and services for people with disabilities, ADA, working with friends groups, customer service, library security, leadership, and library policies.
Email: odonnellr@worldnet.att.net

Susan Paznekas
Susan is a Public Library Consultant at the Maryland State Department of Education. As a part of her responsibilities she helps library trustees, managers and staff to develop strategic plans. Nine of the 24 public libraries in Maryland developed strategic plans last year using Planning for Results. This year they want to use Managing for Results to help to implement their identified outcomes.
Other training topics include using census data, reference services, health reference interview training, grant writing, and shelving rules (an e-course for library pages).
Email: spaznekas@msde.state.md.us

Lida Pinkham
Lida is the Library Resource Trainer at the Public Library of Charlotte & Mecklenburg County (NC). She spends a lot of her time helping staff become more comfortable with new technologies. She presented a program called "Creating Successful Technology Training Programs" at the PLA National Conference in Charlotte this spring.
Other training topics include electronic reference search techniques, Microsoft Excel list management, PAC4 Windows, effective presentations, Microsoft Outlook 98.
Email: lpinkham@plcmc.lib.nc.us

Jan Sanders
Jan is the Director of the Bartlesville Public Library (OK). In 1988 she attended a one-week workshop on customer service sponsored by Walt Disney World in Orlando. In 1998 and 1999, she attended the 3M Conference on Library Futures.
Other training topics include training staff from other city departments to use a new performance evaluation form, intellectual freedom, and philosophy of public library service in the US (presented annually as part of the OK library certification program).
Email: jsanders@bartlesville.lib.ok.us

Cal Shepard
Cal is the Continuing Education and Training Manager at SOLINET. She began her career as a children's librarian, which taught her that the most successful programs engage and involve the audience. Before moving to SOLINET, she was the Chief of Library Development for the State Library of North Carolina, and while there she learned that the first step to an effective workshop is an effective needs assessment.
Training topics include state aid in North Carolina, internet filtering, train-the-trainer.
Email: cal_shepard@solinet.net

Mary Stillwell
Mary Stillwell is the Acting Supervisor of the Program Training Department of the Bill & Melinda Gates Foundation (WA). She is the co-creator of three of the basic training programs offered by the foundation: "Training Strategies," " Public Access Computing," and "An Overview of the Grant Process for State Library Agencies." She thinks of her role in a training program as a facilitator or coach and tries to foster an interactive environment. Other training topics include genealogy resources, public classes on using the Internet, reference resources on the Web, basic Windows skills, email, and ProQuest training.
Email: Mary@gatesfoundation.org

Theresa Trawick
Theresa is the Automation Consultant at the Alabama Public Library Service. She has also worked in school and academic libraries. She describes her training style as both innate and learned and tries to provide a structured but comfortable learning environment.
Training topics include beginning Windows, advanced Windows, SIRSI training, organizing the Web, EbscoHost training, and training for the Alabama Virtual Library (AVL).
Email: ttrawick@apls.state.al.us

Nancy Walton
Nancy is a Public Library Specialist at the Minnesota Department of Children, Families & Learning. She has worked in academic, public, special, and state libraries as well as working overseas in the Peace Corps. She was a crisis hotline volunteer for two years and the listening skills she learned there have been invaluable.
Training topics include services for the blind and physically handicapped, Minnesota state funding requirements, and "Administration: A State Library Agency Case Study" (a 3-hour class offered on ITV for graduate library students).
Email: nancy.walton@state.mn.us

Sharon Wiseman
Sharon is a training and development consultant based in Prospect Heights, IL. She has worked in public, academic, special, and state libraries in Indiana, Texas, and Pennsylvania. She has worked with the American Productivity and Quality Center in Houston, TX in the areas of quality improvement, meeting facilitation, team development, leadership, and communication.
Other training topics include strategic planning, customer service, Myers-Briggs Type Indicator, change management, running effective meetings, group facilitation, stress management, time management, and humor in the workplace.
Email: swiseah@aol.com

Ann Wyatt
Ann is the Regional Consultant for the Barren River Region of the Kentucky Department for Libraries and Archives. She has been actively involved in designing and delivering continuing education programs to Kentucky public librarians and trustees for the past 20 years. Ann is very familiar with the Planning for Results process and has worked with four libraries to develop long range plans this year.
Other training topics include weeding, collection development, customer service, and literacy training.
Email: ann.wyatt@kdla.net