Planning for Results Trainers
Following is a list of “PLA official trainers” for the Planning for Results planning process. PLA does not book the training sessions for these trainers, please contact them directly. These are independent consultants; PLA does not make any money off of the training that these consultants do. They are officially recommended by PLA though.
Kathryn Ames
Kathryn is the director of the Athens Regional Library System in Athens, GA, which serves five rural and suburban counties in Northeast Georgia. She is particularly interested in helping libraries to move away from traditional services and to provide a framework to help them grow and change. Kathryn just completed a Specialist in Library Science degree from the U of SC, with an emphasis on administration and leadership.
Kathryn's training experiences include library planning, planning for
new facilities, and providing programs for staff during Staff Day events.
Email: kames@gcpl.net
Christine Bradley
Christine is the Executive Director of Eastern Connecticut Libraries (ECL), one of four regional Cooperating Library Service Units, private non-profit regional cooperative funded by the CT State Library and member libraries. ECL has over 200 member libraries, many of which are small public libraries with limited resources.
Christine is currently teaching "Public Services in Libraries"
at Capitol Community College's Library Technical Assistant certificate
program. Much of her recent training for public libraries has focused
on helping staff to improve public services skills.
Email: cbradley@ecl.org
Annie Lucas Brown
Annie was just named Director of Library Development at the Alabama Public Library Service. She had been a consultant at APLS for several years and prior to that she was the director of a small public library.
Annie attended the PLA Managing for Results Train-the-Trainer program in 2000 and believes that the Results publications provide tools that library managers in Alabama need. Other training topics include collection development, grant writing, library trustee orientation, basic skills for trustees, and trends in library development.
Email: abrown@apls.state.al.us
Susan Brown
Susan is a Supervising Librarian with Pamunkey Regional Library (VA). She has also worked as a school librarian and taught in the graduate school of library and information science at Catholic University from 1990-1999. She has had varied teaching and training experiences with both small and large groups. She is the chair of the Public Library Section of the VA Library Association. Susan attended the Managing for Results Train-the-Trainer in Nashville in 2000.
Training topics include how to do a program, reference services, library automation, collection development, management, and working with day care providers.
Email: Sbrown@pamunkeylibrary.org
Bonnie Bruce
Bonnie is a Managing Librarian at the Tucson-Pima Public Library in Arizona. She participated in the creation of the library's current five-year plan and has chaired the budget work group for the library system's annual budget process. Her newest project is participating in a citywide committee that is designing a Corporate University for city employees.
Bonnie is an experienced trainer and designed and presented programs on performance evaluation, interview techniques, the Constructive Dialog process, library technology, reference services, customer service, and storytime fundamentals.
Email: bbruce1@ci.tucson.az.us
Robert Burgin
Robert is the President of RB Software & Consulting (Cary, NC), a firm that assists public and academic libraries to complete technology planning and needs assessments. He is interested in becoming involved in more general planning projects as well.
Robert teaches at NC Central University's School of Library and Information Sciences and has extensive training experience. He is a graduate of the State Library of North Carolina's Master Training Program and is particularly interested in transfer of training - changes a person ma kes as a result of training.
Email: rburgin@rburgin.com
Sharon Campbell
Sharon has been the Director of the Addison (IL) Public Library for a year. Prior to that she was the public library consultant for the Shawnee Library System for six years. Sharon thinks PFR is important for all libraries, but that it is especially critical for small libraries. Staff in small libraries have to balance their desire to do everything that the largest libraries do with the reality of their limited budgets.
Sharon has presented a wide variety of training programs in the areas of policies, management, and general librarianship. Her training style is casual and her approach is practical.
Email: campbell@addison.lib.il.us
Rose Chenoweth
Rose is a Library Development Consultant for the Alliance Library System in Galesburg, Illinois. She works with 287 libraries, 114 of which are public libraries. Her responsibilities include coaching and training staff and boards to do long-range planning.
The Illinois State Library is requiring that all public library directors attend a training program on The New Planning for Results during 2002-03, so Rose will have lots of opportunity to use the skills she gained in Nashville. Rose varies her training style to suit her audience and her topic and developed and delivered training programs on technology and supervisory skills.
Email: rchenoweth@alliancelibrarysystem.com
Yolanda Cuesta
Yolanda is one of the few independent consultants working in the area of services to culturally diverse communities. She was head of Library Development at the California State Library for many years and has worked all over the country since opening her own consulting firm five years ago.
Some of Yolanda's recent programs include marketing to culturally diverse communities, interviewing techniques for gathering community input, planning collections to serve your Hispanic community, and planning library services for tribal communities.
Email: yjcuesta@mindspring.com
Sara Dallas
Sara is the Outreach Consultant and Deputy Director of the Upper Hudson Library System in Albany, NY. Last year she was awarded an LSTA grant for a project called Numbers Tell the Story. The goal of the grant was to help library staff members in public libraries (regardless of size, budget, or location) to provide better and more cost effective services to their communities. During the project year, librarians attended training programs on library planning and understanding electronic measurement. The project has been so successful that Sara recently received word that it had been funded for a second year.
Email: sara@uhls.lib.ny.us
Sujata Dunn
Until recently, Sujata was the Assistant Director of the Southwest Kansas Regional Library System. She has extensive experience as a college professor and trainer for both librarians and trustees.
Sujata has taught courses in physical geography at Kansas State University, Miami University, and Calcutta University. She has presented library workshops on such topics as developing circulation policies, writing goals (this one lead convinced her librarians needed more training on planning), collection development, and time management.
Email: sujatadunn@hotmail.com
Jane Eickhoff
Jane is the Coordinator of Technical Services for the Baltimore County Public Library. Jane has been involved with PLA's planning processes since 1982, when she was a member of the steering committee for Output Measures for Public Libraries. She has helped develop the last three BCPL strategic plans - and she was responsible for coordinating the most recent BCPL planning process using the original PFR. Jane was one of four people asked to provide editorial assistance with The New Planning for Results. Jane's training style is interactive and she believes that information should be presented in a variety of ways to accommodate different learning styles.
Email: jeickhof@bcpl.net
Cliff Farides
Cliff is the District Consultant Librarian at the North Central Library District in Pennsylvania and is headquartered at the James V. Brown Library. He provides administrative support to 45 libraries scattered over 11 rural counties. These libraries range from full service libraries with budgets in excess of $1 million to very small libraries serving 545 people.
Cliff has a degree in Instructional Technology and is an experienced trainer. His priority is to make the training process both pleasant and worthwhile. He has presented a wide variety of programs on topics ranging from basic library services to management.
Email: cfarides@jvbrown.edu
Patricia Froehlich
Patricia is the Public Library Senior Consultant at the Colorado State Library. Previously she was a consultant specializing in Youth Services at the New Mexico State Library. Her work as a consultant in NM involved a lot of training, particularly at the individual and small group level. In Colorado she will be more involved with coordinating CE and providing training at regional systems and retreats.
She has presented a variety of programs on children's services including Enchanted Booktalks, Beyond Dr. Seuss ... Picture Books, and a series of programs on the NM school library standards.
Email: froehlich_p@cde.state.co.us
June Garcia
June is a managing partner of Dubberly Garcia Associates. She has 30 years experience as a public librarian and has served as CEO of the CARL Corporation, and as Vice President TLC/CARL. June has been involved for the past 20 years in developing the PLA's planning tools. She served as a member of the committees that produced Planning and Role Setting for Public Libraries (1987), Output Measures for Public Libraries (1987) and Planning for Results (1998). She also chaired the committees, which oversaw creation of Managing for Results: Effective Resource Allocation for Public Libraries (2000) and Staffing for Results: A Guide to Working Smarter (2002).
Email: june.garcia@worldnet.att.net
Stephanie Gerding
Stephanie just started her new job as the Training and Continuing Education Consultant at the New Mexico State Library. For the past 2.5 years she was one of three trainers at the Bill and Melinda Gates Foundation.
Stephanie has presented a wide variety of programs including Creating a Library Staff Training Program, Nothin' But Net: How to Score Big with Internet Training, Accessibility Solutions, Curriculum Development, and World Library Partnership: Inform the World Volunteer in South Africa.
Email: skrawlins@mindspring.com
Harriet Gottfried
Harriet is the Director of Training and Development for the Branch Library System of the New York Public Library. This is a new position for the system and Harriet intends to use the PFR model to help train staff in neighborhood libraries to identify their community needs, set goals, and measure the effectiveness of their services.Harriet uses a three-part model to design and deliver training. The first step is to organize the training and practice the program; the second is to engage and involve the participant; and the third is to evaluate the program and schedule follow-ups as needed.
Email: hgottfried@nypl.org
Ana Maria Grandfield
Ana has been the Assistant Director of the Lake County Public Library (IN) since 1/1/00. Prior to that she was the Manager of Reference Services. In that job she coordinated the development of a series of electronic training modules to help staff members to use electronic resources more effectively.
Ana has designed and presented several training modules: reference interview, searching reference databases, statistical sources, genealogy, INSPIRE (the Indiana virtual library), business sources, and Indiana and legal sources. She attended the Managing for Results Train-the-Trainer program and has presented three programs on MFR.
Email: Agrandfi@lakeco.lib.in.us
D'ann Hamilton
D'Ann is the Information Specialist at Fabricators & Manufacturers Association, International and a member of the DREAMS team. DREAMS (Developing Regional Expertise and Management Skills) is an FY2002 LSTA grant project that is a partnership between the River Bend Library System and the Northern Illinois Library System. It consists of a series of workshops intended to train librarians from different types and sizes of libraries to use PFR to complete a structured and effective planning process for their libraries. The grant also included funds to train D'Ann and others to help libraries understand and use PFR.
Email: dannh@fmametalfab.org
Mary Elizabeth Harper
Mary Elizabeth has been the Director of the Cass District Library in Cassopolis, Michigan for five years. She is an experienced teacher and trainer and has her doctorate in Educational Leadership with concentration in evaluation and instructional design. She believes that it is important to respect each student and to appreciate what each brings to the course/workshop/ training program.
Mary Elizabeth in very interested in using PFR in her own library as well as helping other libraries to understand the importance of strategic planning. Her library has never had a plan and the board has finally agreed that it is to start planning.
Email: meh@cass.lib.mi.us
Susan Henricks
Susan is a consultant and Assistant Director of the Southeastern Library Services, a regional library in Iowa that provides consultant, continuing education, interlibrary loan, and reference services to fifty-three public libraries in fifteen counties of Southeast Iowa, many of which are small and rural.
Susan has taught Public Library Management 1 for the State Library three times, and has designed and delivered training programs on advanced Internet, basic cataloging, library policies, and FirstSearch.
Email: henricks@sls.lib.ia.us
Robert Hubsher
Robert is the Director of the Ramapo Catskill Library System (RCLS), a cooperative public library system with 47 members. He is a firm believer in the value of strategic planning as a means of allocating resources. He says that institutions that do not know "where they are going" never get there.
Robert has been involved in training for over 30 years and has almost as much experience as a planner. His training style is based on the knowledge that every group's needs, experiences, and abilities are different and that most people learn best when they are actively engaged in the learning process.
Email: rhubsher@rcls.org
Theresa Jehlik
Theresa is the Training and Staff Development Coordinator at the Omaha Public Library. She serves on the library's Administrative Team, which is primarily responsible for planning and setting policies. She also works extensively with front line staff as a trainer. She describes her role as an interpreter/analyst between the front lines and boardroom.
Theresa has planned and presented programs on a wide variety of topics including new employee orientation and computer skills for staff and the public.
Email: tjehlik@omaha.lib.ne.us
Linda Kay
Linda is a consultant at the New Jersey State Library. She has been developing and presenting training programs for librarians and trustees for over 15 years. Because she is a state library consultant, she can and does serve as a resource for the participants after the formal training is over. She follows-up with answers, consultations by phone, fax, or email, and referrals as needed.
Linda attended the Managing for Results Train-the-Trainer program and has presented three programs on that topic, as well as programs on federal documents, ebooks, e-rate, and developing training skills.
Email: Lkay@njstatelib.org
Jeanette Larson
Jeanette has been the Youth Services Manager/Coordinator for Dell Wired for Youth Centers at the Austin Public Library since 2000.
Before moving to the Austin Public Library Jeanette was the CE Coordinator for the Texas State Library. In that role she managed the planning, design, development, implementation, and evaluation of 120 training programs each year. She personally delivered 10-15 workshops each year on topics including children's services, marketing the school library, children and the Internet, etc.
Email: larsonlibrary@yahoo.com
Betty Lawrence
Betty has been the Assistant Director for Branch Libraries at the Rochester Public Library for two years. Prior to that she worked at the Denver Public Library. The Rochester branch libraries were recently studied by the Center for Government Research and one of the study recommendations was that each of the branches do an analysis of their own neighborhoods and develop service plans to meet the neighborhood needs.
Betty will be responsible for overseeing the branch neighborhood studies and she intends to train the branch librarians to use PFR. Betty is an experienced trainer and has taught at the community college level.
Email: balawren@libraryweb.org
Carla Lehn
Carla recently became a library consultant at the Library Development Bureau of the California State Library. Prior to joining the state library staff, she served as an external consultant to the Bureau for many years. She worked with libraries in geographically isolated areas of the state to help staff with planning and problem solving.
Carla was a VISTA volunteer and has a Masters in Community Development. She has planned and presented programs on library volunteers, board effectiveness, and training for trainers.
Email: clehn@library.ca.gov
Cindy Lombardo
Cindy is the Director of the Orrville (OH) Public Library. Prior to that she was a HRD consultant and a training manager for RJR Nabisco. She believes in the efficacy of data-driven decision-making and wants to use PFR in her library and encourage other libraries to use the Results tools.
Cindy's training style is more practical than theoretical, and focuses on real world situations and examples, use of role play, and short case studies to help training participants to apply the training to their own work environments. She has presented programs for ALA and for the Ohio Library Council.
Email: cindy.lombardo@orrville.lib.oh.us
Nina Malyshev
Nina is a Library Development Consultant at the Alaska State Library. Two years ago the State Library introduced a regulation requiring that libraries institute some form of planning and goal setting process. Nina wants to introduce PFR to public librarians in Alaska, few of whom currently do any systematic planning or evaluation of the services they provide.
Nina considers herself an experiential trainer. She creates training programs that address the real world situation facing the trainees. Training programs include team building, mission statements, change management, technology planning, and risk-taking.
Email: Nina_malyshev@eed.state.ak.us
Ann Masters
Ann became the Associate Director for System Services and Training at the Pioneer Library System in Norman, OK, last year after a long tenure as Director of Media Services and Instructional Technology for the Norman Public Schools. She coordinated technology planning for the school system and intends to use that experience, plus PFR to train staff from member libraries to plan.
Ann is an experienced trainer and has made numerous presentations for AASL and the OK Library Association. She uses three strategies in her training: providing new information; illustrating the new information; and having the participants discuss the information.
Email: amasters@pls.lib.ok.us
Lynn Masumoto
Lynn is the Director of the Public Libraries Branch of the Hawaii State Public Library System, a statewide system of 50 public libraries spread over six of the major islands of the state. She supervises the 46 branch managers in the system and intends to train those managers to use PFR.
She and the State Librarian are committed to implementing a systematic planning program for the state system using PFR.Lynn has presented a variety of training programs in the areas of automation, storytelling, budgeting, customer service, and personnel.
Email: lynnmasu2@yahoo.com
Gail McPartland
Gail is the Assistant Director for Technology at the Peninsula Library System/Golden Gateway Library Network. She will be helping at least seven libraries within the system to develop both strategic and building plans to meet the requirements of California Proposition 12, a statewide act authorizing the sale of $350 Mil. in bonds for public library construction and renovation.
Gail has planned and presented a variety of technology-related programs. Her training style presents learners with instruction that is knowledgeable, interactive, relaxed, and fun.
Email: mcpartland@plsinfo.org
Mimi Morris
Mimi is the Assistant Director for Branch and Extension Services at the Dayton and Montgomery County (OH) Public Library. She is currently involved in helping the library complete a strategic plan using PFR and has also agreed to help staff from libraries in the Miami Valley Libraries System to use PFR in their libraries.
Mimi believes that training must engage the imagination and enthusiasm of the audience. She likes to use case studies as springboards for discussion. Training topics include reference skills, customer services, and new staff orientation.
Email: be_mimi@dayton.lib.oh.us
Emily Navarre
Emily is the Administrator of the Southeastern Library Services in Davenport, Iowa, which serves 53 public libraries. She helps these libraries with many different projects and has discovered that every project, no matter what size, requires planning. She believes that PFR can be an effective tool for both long-term strategic planning and short-term project planning. Based on her past experiences, she thinks that planning to plan is the most critical step in the process.
Emily believes that sharing ideas and talking about individual life situations are more interesting to participants than listening to lectures.
Email: enavarr@sls.lib.ia.us
Irene Percelli
Irene is Coordinator of Training, Institute for Staff Development, The New York Public Library, Research Libraries. Most of her training efforts in the past several years have been in preparing library staff to deliver public training programs and she believes that it is important that staff be able to assess what the public wants and needs, quickly and effectively.
Irene is an experienced trainer who likes a relaxed, open training environment. Topics include OCLC, cataloging, HTML, presentation skills, the business of libraries, the librarian as teacher, and technical services training.
Email: ipercelli@nypl.org
Catherine Perry
Catherine Perry is the Assistant System Director and Head of Information Services at the Heritage Trail Library System in Illinois. Many of the libraries in the system are small and rural and have little or no experience with planning. Catherine hopes to be able to guide them through a planning process using PFR.
Catherine's training experience has been primarily in the area of technology support. She has presented programs on using FirstSearch, using the system online public access catalog, using ILLINET, the statewide database, and using PowerPoint.
Email: cperry@htls.lib.il.us
Wayne Piper
Wayne is the Director of Professional Development at the Ohio Library Council and is currently serving as Acting Director of OLC. He has been involved in training since he started teaching English at the age of 21. He spent 14 years working in public libraries and has been at OLC for 8 years.
Wayne's job involves continuous planning. He plans specific programs (30+ per year), he plans the overall CE strategy for OLC, and he helps OLC members plan for the future of the organization.
Email: wpiper@olc.org
Michael Porter
Michael has been a Public Access Computing Trainer at the Bill and Melinda Gates Foundation for the past two years. Prior to that he worked in public libraries in a variety of positions for ten years.
In his current job Michael travels across the country teaching public library staff members to use new technologies to improve the services they offer to their communities. The programs he presents include basic and advanced Windows NT, troubleshooting computers, Microsoft Office, Encarta, using the Internet, web publishing using Frontpage, and developing community partnerships.
Email: michaelp@gatesfoundation.org
Marcy Pride
Marcy is a public library consultant at the Maryland Department of Education. One of her primary responsibilities in the next three years will be to help the 24 library systems in MD to initiate or update their marketing programs.
Marcy's most recent training program supported the Never Too Early campaign, a statewide program intended to encourage parents and caregivers to use public services for children birth-5, and to recognize the importance of reading to young children. The program involved library administrators, children's librarians, and PR staff.
Email: mpride@msde.state.md.us
Tom Rich
Tom is Support Services Supervisor for the Warren-Newport Public Library (Gurnee, IL). The library in which he works is currently completing a strategic planning process using PFR and he is a trustee in his hometown library. He is also an active trainer and speaker at various libraries and library conferences. He plans to assist libraries in Illinois and Wisconsin to affect change and plan for their futures.
Training topics include creative thinking, mission statements, policies and procedures, customer service, visual merchandizing, service recovery (we goofed, now make it right), and basic circulation.
Email: trich@wnpl.alibrary.com
Susan Rogers
Susan is the Director of the Reelfoot Regional Library. She and her staff provide consulting services, training, bookmobile services, and materials support for a variety of small and medium-sized libraries in a largely rural area of West Tennessee.
Susan has considerable experience with training librarians and board members to plan, beginning in the late 1980s with the Planning and Role-Setting process and continuing through the initial Planning for Results. She will be providing training on The New Planning for Results in five of Tennessee's 12 regions this year.
Email: Susan.Rogers@state.tn.us
Kathy Schalk-Greene
Kathy is the Assistant Director of the Mount Laurel (NJ) Library. Her library will shortly begin a planning process using PFR and she will be able to use the skills she learned in Nashville during that process. The practical experience she gains from her real-life planning experiences will provide her with insights that will be useful to the people she trains.
Kathy is an experienced trainer. She designs programs using the ROPES structure (Review [what learners already know], Overview, Present, Exercise, Summary) Topics include effective meetings, puppetry, supervision, and training skills.
Email: kathy@mtlaurel.lib.nj.us
Sharon Stack
Sharon is the Assistant Library Director at the Camas (WA) Public Library. She has been involved in planning efforts in a small public library in Alabama and a large metropolitan library in Oregon and is currently working with a citizen-based planning committee using PFR to develop a strategic plan for Camas.
Most of Sharon's training experience has been with small groups (less than 20). She describes her style as highly enthusiastic. She uses a Task Cycle approach to develop training programs: Purpose Statement, Product(s), and Process Agenda.
Email: sstack@ci.camas.wa.us
Susan Stewart
Susan is the Director of the Hall County (GA) Library System. The Hall County Library is initiating a new planning process, which will use PFR. Susan has done some consulting and is currently considering several consulting opportunities and a part-time teaching position in public library training. She intends to use PFR in both situations.
Susan is a trained trainer and uses a variety of styles when training. She enjoys team training and welcomes the opportunity to share training with colleagues who can offer other perspectives on experiences. Training topics include technology, output measures, Spanish for paraprofessionals, and equity on the Internet.
Email: sstewart@gcpl.net
Theresa Trawick
Theresa is the Automation Consultant at the Alabama Public Library Service. She has also worked in school and academic libraries. Theresa attended the Managing for Results Train-the-Trainer program and intends to use the skills she has learned in both programs to help libraries in Alabama help themselves.
Theresa describes her training style as both innate and learned and tries to provide a structured but comfortable learning environment. Training topics include beginning Windows, advanced Windows, SIRSI training, organizing the Web, EbscoHost training, and training for the Alabama Virtual Library (AVL).
Email: ttrawick@apls.state.al.us
Lynn Wheeler
Lynn is Director of Human Resources for LSSI. Prior to that she held a variety of management positions at the Baltimore County Public Library. During her 27 year career at the BCPL she learned the value of planning in creating an understanding of the role of libraries in the community, in focusing energies on specific goals, and in developing and changing library services.
She is a very experienced trainer. Topics include performance appraisal, time management, coaching, staff development, managing part-time staff, one-minute manager, managing volunteers, needs assessment, change management, teamwork, and customer services.
Email: lynnw@lssi.com
Sharon Wiseman
Sharon is a training and development consultant based in Prospect Heights, IL. She has worked in public, academic, special, and state libraries in Indiana, Texas, and Pennsylvania. She has worked with the American Productivity and Quality Center in Houston, TX in the areas of quality improvement, meeting facilitation, team development, leadership, and communication.
Other training topics include strategic planning, customer service, Myers-Briggs Type Indicator, change management, running effective meetings, group facilitation, stress management, time management, and humor in the workplace.
Email: Swiseah@aol.com
Ann Wyatt
Ann is the Regional Librarian at the Barren River Region of the Kentucky Department of Library and Archives. She has been actively involved in designing and delivering continuing education programs to Kentucky librarians for the past seven years. Ann is very familiar with the Planning for Results process. She was one of the participants in the field test of the original training model for the program and has presented four programs on the process this year.
Other training topics include weeding, collection development, customer service, and literacy training.
Email: Ann.wyatt@kdla.net
Trainer/Facilitator
Sandra Nelson
Sandra is a consultant specializing in public library planning and management issues. She has presented hundreds of training programs for staff in libraries of all types and sizes in over 40 states during the past two decades. She is co-author of Wired for the Future: Developing Your Library Technology Plan (ALA, 1999) and Managing For Results: Effective Resource Allocation for Public Libraries (ALA, 2000) and author of The Concise Planning for Results (ALA, 2001).
Training topics include stress, time, and change management, organization communication, planning, and evaluation.
Email: sandra.nelson@worldnet.att.net
PLA Staff Support
Linda Bostrom
PLA Education Director
Phone: 1-800-545-2433, ext. 5026
Fax: 312-280-5029
Email: lbostrom@ala.org