Conference Agenda
Tuesday May 13, 2003
Here's a tentative scheudle of the day's activities with topics to be covered.
8:00 a.m. |
Registration/Check-in begins |
8:00 a.m. |
Continental Breakfast |
9:00 a.m. |
Welcome/Introductions |
Morning Topics
- The Cycle of Improvement: Changing Work is a Continuous Process
- The Current Situation: What Are Our Staffing Issues? Why is it so Hard to Make these Changes?
- Workload Analysis: What Can I Do With It?
- Framing the Questions: What Are You Trying to Find Out?
Lunch Break
Afternoon Topics
- Do the Numbers: Establishing a Baseline, Comparing Results
- Discover the Process: Identifying Who is Doing What and How
- Start Right From the Start: Planning and Communication
5:00 p.m. Workshop Ends