Public Libraries Nov/Dec
1998
Volume 37, No. 6
Ellen Altman, Feature Editor
Kathleen Hughes, Managing Editor
Features
Firewalls in Public Libraries
James K. Barrentine
Using Mystery Shoppers to Evaluate Customer Service in the Public
Library
Vanessa Czopek
Adolescent Career Decision Making and the Potential Role of the Public
Library
Heidi Julien
Public Library Service to Business
Beverly P. Lynch
In Every Issue
Editors Note
From the President
Contributors
Tales from the Front
Perspectives
News from PLA
PLA Cluster News
On the Agenda
By the Book
New Product News
Plus...
Readers Respond
VersoHow to Speak Patron
Dina C. Cramer
PLA Committee Volunteer Form
Spring Symposium
Index to Advertisers
|