Public Libraries Nov/Dec 1998

Volume 37, No. 6

Ellen Altman, Feature Editor
Kathleen Hughes, Managing Editor

Features

Firewalls in Public Libraries
James K. Barrentine

Using Mystery Shoppers to Evaluate Customer Service in the Public Library
Vanessa Czopek

Adolescent Career Decision Making and the Potential Role of the Public Library
Heidi Julien

Public Library Service to Business
Beverly P. Lynch

In Every Issue

Editor’s Note
From the President
Contributors
Tales from the Front
Perspectives
News from PLA
PLA Cluster News
On the Agenda
By the Book
New Product News

Plus...

Readers Respond

Verso—How to Speak Patron
Dina C. Cramer

PLA Committee Volunteer Form

Spring Symposium

Index to Advertisers