Public Libraries Sept/Oct 1999
Volume 38, No. 5
Ellen Altman, Feature Editor
Kathleen Hughes, Managing Editor
Features
How Do Adult New Readers Locate High-Interest, Easy-to-Read Books?
Denni Kay Scates
E-mail Reference Service in the Public Library: A Virtual Necessity
Nancy O'Neill
Diary of a Hard Hat Librarian
Deborah J. Fout
SHINE—Simply Helping is Not Enough: A Customer Service
Campaign That Worked
Claire S. McLaughlin
In Every Issue
On the Agenda
Editor’s Note
From the President
Contributors
Tales from the Front
Perspectives
Internet Spotlight
News from PLA
PLA Cluster News
By the Book
New Product News
Plus...
Readers Respond
Verso—Chaos Limitation: Emergency Response Plans
Lenora Hobbs
1999 Top Titles for Adult New Readers
PLA 2000 Update
Index to Advertisers