Public Libraries Mar/Apr 2000

Volume 39, No. 2

Renee Vaillancourt, Feature Editor
Kathleen Hughes, Managing Editor

Features

Why You Should Read the Papers: Improving Reference Service in Public Libraries
Juris Dilevko and Moya Mason

Public Library Use of Statistics
Yan Quan Liu and Douglas Zweizig

Core Competencies: What They Are and How to Use Them
Richard J. Naylor

In Every Issue

Editor’s Note
From the President
Contributors
Tales from the Front
Perspectives
Internet Spotlight
News from PLA
PLA Cluster News
By the Book
New Product News

Plus...

Readers Respond

Verso—How Are We Treating Our Customers
Dina C. Cramer

Verso—When the White House Calls for Help
Robert I. Davidson

Tech Notes—Filtering: No Easy Answer
GraceAnne A. DeCandido

Index to Advertisers